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Privacy Policy

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This Policy was last reviewed and updated October 2023

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Lykos Wolfalike Council of Australia Inc values and respects the privacy of the people we deal with. Lykos Wolfalike Council of Australia Inc is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

 

 

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

 

 

What is personal information?

 

 

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

 

 

What personal information do we collect?

 

 

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.

 

 

The personal information we collect about you may include:

 

 

  • name;

  • mailing or street address;

  • date of birth;

  • email address;

  • phone number

 

 

If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.

 

 

 

How do we collect your personal information?

 

 

We collect your personal information directly from you when you:

  • interact with us over the phone;

  • interact with us in person;

  • interact with us online;

  • participate in surveys or questionnaires;

  • attend an event;

  • subscribe to our mailing list;

 

 

Collecting personal information from third parties

 

 

We may also collect your personal information from third parties or through publicly available sources, for example from our web host or domain services. We collect your personal information from these third parties so that we can identify and contact you.

 

 

How do we use your personal information?

 

 

We use personal information for many purposes in connection with our functions and activities, including the following purposes:

  • provide you with information that you request from us;

  • deliver to you a more personalised experience;

  • improve the quality of the services we offer;

  • internal administrative purposes;

  • marketing and research purposes;

  • any lawful or legal purpose

 

 

 

Disclosure of personal information to third parties

 

 

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

  • our IT providers;

  • our professional services advisors;

  • any other legal or lawful service.

 

Transfer of personal information overseas

 

 

Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia, including in [insert overseas countries where third parties are located / have servers].

 

 

Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:

 

 

  • you have given us your consent to disclose personal information to that third party; or

  • we reasonably believe that:

    • the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and

    • the law or binding scheme can be enforced; or

  • the disclosure is required or authorised by an Australian law or court / tribunal order.

 

 

How do we protect your personal information?

 

 

Lykos Wolfalike Council of Australia Inc will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

  • taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;

  • having technological measures in place (for example, anti-virus software, fire walls);

 

Online activity

 

 

 

Cookies

 

 

Our website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the website(s).

 

 

Website analytics

 

 

Our website uses analyticsto help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.

 

 

In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).

 

 

Retention of personal information

 

 

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

 

 

How to access and correct your personal information

 

 

Lykos Wolfalike Council of Australia Inc will endeavour to keep your personal information accurate, complete and up to date.

 

 

If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 14 days.

 

 

Links to third party sites

 

 

Lykos Wolfalike Council of Australia Inc website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

 

 

Inquiries and complaints

 

For complaints about how we handle, process or manage your personal information, please contact admin@lykoswolfdogs.com

Note we may require proof of your identity and full details of your request before we can process your complaint.

 

 

Please allow up to 14 days for us to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Lykos Wolfalike Council of Australia Inc’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.

 

 

How to contact us

 

 

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:

Email

admin@lykoswolfdogs.com

 

 

Contact number

0414 578 733

 

Post

Lykos Wolfalike Council of Australia Inc

PO Box 270

Hastings VIC 3915

PRIVACY

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